How do I request an online quote?
1. Preview all products available via the product section
2. Click on the image of the product you wish to request
3. In the top right hand corner, enter the quantity you required and click "Add to truck"
4. Once you have input all products, you can review your "products in truck" via the link at top right of every page
5. Once you are happy with your list, enter your email addres and click "Continue"
6. Complete the required fields
7. If you wish to create a login to save/review requests, please provide a password
8. "Save" the request if you wish to review and submit later, or "Save and Submit" if you are ready to request a quote
9. One of our professional Account Managers will provide you with a customised quote by the next business day
Is there a minimum order?
Yes, the minimum order is $70.00 excluding damage waiver and delivery fees
What is a damage waiver?
Damage Waiver is payable to cover all costs associated with normal wear and tear to the equipment. This is an industry standard and is not a refundable charge. The damage waiver does not cover missing or malicious damage to equipment.
Do I have to wash the kitchen equipment?
No. All kitchen equipment is washed and sterilised in our commercial kitchens to meet health and safety standards.
Delivery and Collection
Are delivery and collection included in the hire charge?
No. Delivery and collection fees are an additional cost that take into consideration; equipment ordered, total weight, location and access, after hours collection times. It is always best to request a quote to get an accurate costing.
What time will me delivery be?
Delivery times are allocated to AM or PM schedules. Our operations department will confirm a 2 hour delivery time window with the nominated site contact 1-2 days prior to delivery.
Can I arrange 'after hours' deliver or collection?
Yes, we offer a 24 hour a day, seven days a week service. Between 7am and 6pm, 7 days a week standard rates apply. Naturally times prior to 7am or after 6pm incur additional fees, these charges are available upon request.
What happens if I don't need or have space for all of the equipment once it is delivered?
Unfortunately once the equipment has been confirmed, paid and delivered we are unable to offer a refund.
Can I collect the equipment?
Small orders can be collected from the Place Settings Warehouse. These orders must be collected in a secure covered vehicle which has tie points for furniture if required. Collection or return of orders by third parties or couriers is not permitted.
Furniture that is allowed for collection: Black Padded Chairs, White Padded Chairs, Timber Slatted Chairs, Wicker Chairs, Trestle Tables 1.8m, Cream Market Umbrellas
Kitchen Equipment that is allow for collection: Crockery, Cutlery, Glasses, Bar Equipment, Linen, Small Electrical Equipment
Customer Pick Ups
What form of security do I need to provide for "customer pick up orders"?
A security form must me completed prior to collection, which requires a driver's license and credit card details.
What happens if I don't return my "customer pick up order" in time?
For orders not returned on the agreed date, additional charges apply. As per the security form required to confirm the order.
Confirming Orders
How do I confirm my quote?
Sign the confirmation box on the final page of your quote and send to Place Settings via fax / email.
When do I have to confirm my quote?
The more notice we have of confirmation the better. Until we have signed confirmation, the stock is not on hold for your event. However, we always try to be as flexible as possible and can accommodate with as little as 24 hours notice.
How and when do I pay?
Cleared funds are required 48 hours prior to delivery and can be made by cheque / EFT / credit card (surcharge apply). Delivery drivers are not authorised to collect money.