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Frequently Asked Questions

How do I request an online quote?

1. Preview all products available via the product section
2. Enter the quantity required in the quantity box under your desired product(s), and click the "Add" button
3. Once you have input all products, you can review your "products in quote" via the link at top right of every page
4. You can update product quantities on the quote summary page. Once you are happy with your quote, enter your email address, or create an account and then click "Continue"
5. Complete the required delivery and billing fields
6. Click "Save Quote" if you wish to review and submit later, or "Submit Quote" if you are ready to request a quote
7. One of our professional Account Managers will provide you with a customised quote by the next business day

Is there a minimum order?

Yes.  Place Settings has a minimum order policy as per the following:
- Standard orders requiring delivery MUST be a minimum value of $500.00 excluding damage waiver and delivery fees.

- Customer Collections from our warehoue MUST be a minimum value of $250.00 excluding damage waiver and handling fees. Please note there is only a selection of our range that is approved for collection, majority of our furniture must be delivered by our team. 

- Orders that require after hours, or Regional delivery or collection MUST be a minimum value of $1000.00 excluding damage waiver and delivery fees.  

What is your cancellation and refund policy?

Cancellation of orders will forfeit all booking deposits. Refunds are made via cheque and incur a $55 administration fee.

- Cancellations that are made more than 7 days from delivery will receive a refund of any funds remitted, excluding the booking deposit.
- Cancellations made less than 7 days from delivery will receive a refund for the delivery and collection fees only - the cost for hire equipment is considered as cost of lost opportunity and is not refundable.
- No refund applies for customer pick ups cancelled less than 7 days from collection.
- No refund applies for equipment cancelled on delivery.
- No refund applies to cancellations of Premium Décor, Custom Built or Special Purchase Equipment.
- No refund applies to deposits.
- Booking deposits are non-transferable.

What is your Covid Policy?

- If the decision is made to postpone your event more than 24 hours before the date of your delivery, we will work with you to move your event to another date at no additional cost.

-  If the decision is made to postpone your event less than 24 hours before the date of your delivery, we will work with you to move your event to another date at the expense of additional delivery fees to allow for expenses already exhausted on planning, administration, and labour.

- In the event of cancellation please refer to our cancellation policy.

What is a damage waiver?

Damage Waiver is payable to cover all costs associated with normal wear and tear to the equipment. This is an industry standard and is not a refundable charge. The damage waiver does not cover missing or malicious damage to equipment.

Do I have to wash the kitchen equipment?

No. All kitchen equipment is washed and sterilised in our commercial kitchens to meet health and safety standards.

Delivery and Collection

Are delivery and collection included in the hire charge?

No. Delivery and collection fees are an additional cost that take into consideration; equipment ordered, total weight, location and access, after hours collection times. It is always best to request a quote to get an accurate costing.

What time will my delivery be?

Delivery times are allocated to AM or PM schedules. Our operations department will confirm a 2 hour delivery time window with the nominated site contact 1-2 days prior to delivery.

Can I arrange 'after hours' delivery or collection?

Yes, we offer a 24 hour a day, seven days a week service. Between 7am and 6pm, 7 days a week standard rates apply. Naturally times prior to 7am or after 6pm incur additional fees, these charges are available upon request.

What happens if I don't need or have space for all of the equipment once it is delivered?

Unfortunately once the equipment has been confirmed, paid and delivered we are unable to offer a refund.

Can I collect the equipment?

Small orders can be collected from the Place Settings Warehouse. These orders must be collected in a secure covered vehicle which has tie points for furniture if required. Collection or return of orders by third parties or couriers is not permitted. The items allowed for collection is at the discretion of the Place Settings Account Manager.

Customer Pick Ups

What form of security do I need to provide for "customer pick up orders"?

A security form must me completed prior to collection, which requires a driver's license and credit card details.

What happens if I don't return my "customer pick up order" in time?

For orders not returned on the agreed date, additional charges apply. As per the security form required to confirm the order.

Confirming Orders

How do I confirm my quote?

Sign the confirmation box on the final page of your quote and send to Place Settings via fax / email.

When do I have to confirm my quote?

The more notice we have of confirmation the better. Until we have signed confirmation, the stock is not on hold for your event. However, we always try to be as flexible as possible and can accommodate with as little as 24 hours notice.

How and when do I pay?

Cleared funds are required 72 hours prior to delivery and can be made by cheque / EFT / credit card (surcharge apply). Delivery drivers are not authorised to collect money.